FAQs
Common Questions
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Booking & Preperation
We recommend booking at least 2 weeks in advance to secure your preferred date. For moves during peak periods (like summer or end of month) or for particularly complex situations, 3-4 weeks' notice is ideal.
Before we arrive, please ensure there's a clear path to the piano and the exit route. Remove any fragile items, pictures, or obstacles from the route. If the piano is against a wall, try to move furniture away to give us working space. You don't need to do anything to the piano itself - we'll handle all the specialized preparation.
Yes, please remove all items from the piano bench and any sheet music from the piano itself. This prevents items from shifting during transport and protects both the items and the piano.
Pianos can be moved all year-round, but spring and fall often provide ideal conditions with moderate temperatures and less precipitation. Snow and rain can play a big part in delivery if conditions are bad.
Access & Location Assessment
We'll need to know: any steps or stairs, tight corners, lift availability, parking restrictions, and any unusual obstacles. Photos of the access routes at both locations are very helpful for accurate quotes.
Yes, we regularly handle moves to upper floors. We'll need to know if there's a lift or if we'll be using stairs. We'll also check doorway dimensions and hallway turns during the quote process to ensure a safe move plan.
Yes, we regularly handle stairs both internal and external. Our team uses specialized equipment and techniques. We'll assess the steps/ stairs during quote preparation to ensure we bring the right equipment.
Safety & Insurance
Yes, we carry comprehensive insurance specifically for piano moving. This includes public liability insurance and goods in transit coverage to protect your valuable instrument throughout the entire moving process.
We use specialized equipment including piano skids, ramps, piano wheels, and professional-grade padding. Our team is trained in proper piano handling techniques, and we secure all moving parts before transport. The piano is fully wrapped and protected in the vehicle.
While damage is extremely rare due to our careful procedures, we carry comprehensive insurance. Any issues are documented immediately, and our insurance process is straightforward and customer-focused.
Specialized Services
We move all types including upright pianos, grand pianos, baby grands, and digital pianos. Each type requires different handling techniques and equipment, which our team is fully trained to manage.
Yes, we have extensive experience with antique pianos. We take extra precautions with older instruments, including additional padding and specialized handling techniques. Please let us know the age and condition of your piano when booking.
Yes, when necessary we professionally disassemble grand pianos, removing the legs, lyre, and music desk. All parts are carefully wrapped and labelled, then reassembled in the new location by our experienced team.
Yes, we offer secure, climate-controlled storage facilities specifically designed for pianos. All stored pianos are fully wrapped and protected, and we can arrange flexible storage periods to suit your needs.
Yes, we handle international piano shipping. This involves specialized crating, documentation, and coordination with shipping partners. We'll guide you through the entire process, including customs requirements.
Yes, we can help with piano disposal when necessary. We prioritize finding new homes for serviceable instruments through donation programs. For non-serviceable pianos, we ensure environmentally responsible disposal.
Environmental Considerations
We take extra precautions during rain or extreme temperatures. Our vehicles are fully enclosed. We use additional waterproof covering in wet weather and plan moves during appropriate times to avoid extreme temperatures. Snow, ice, wind and rain, all affect deliveries.
Timing & Duration
Most local moves take 30 mins -2 hours from arrival to completion. Complex situations (like multiple flights of stairs) or long-distance moves may take longer. We'll provide a time estimate during booking.
While we prefer advance booking, we understand emergencies happen. We'll do our best to accommodate urgent moves when our schedule allows. Additional fees may apply for short-notice bookings.
After-Move Care
While we take every precaution to minimize movement impact, we recommend waiting 1-2 weeks after the move and then having your piano tuned. This allows it to acclimatize to its new environment.
We recommend waiting 24 hours after the move to allow the piano to settle and adjust to its new environment. This is especially important if there are significant temperature or humidity differences between locations.
Yes, we maintain a network of qualified piano tuners and can provide recommendations for your area. We suggest having your piano tuned 2-3 weeks after moving to ensure it's properly settled.
Timing & Duration
Most local moves take 30 mins -2 hours from arrival to completion. Complex situations (like multiple flights of stairs) or long-distance moves may take longer. We'll provide a time estimate during booking.
While we prefer advance booking, we understand emergencies happen. We'll do our best to accommodate urgent moves when our schedule allows. Additional fees may apply for short-notice bookings.
Costs & Payment
Our quotes are based on several factors: piano type/size, distance of move, access at both locations (stairs, tight corners, etc.), and any special requirements. We provide detailed quotes after assessing these factors to avoid surprises.
We accept bank transfers, credit/debit cards, and cash. For commercial moves, we can provide invoicing options. A deposit is required to secure your booking, with the balance due upon completion.
Service area
We provide piano moving services throughout Gloucestershire, Worcestershire, Wiltshire and Oxfordshire. For locations outside our primary service area, please contact us for availability and pricing.