👤 Data Controller Information
A1 Piano Removals
🔒 Introduction
A1 Piano Removals ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.a1pianoremovals.com) or our piano moving services.
We operate as a sole trader business based in Gloucester, United Kingdom, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We respect your privacy rights and are committed to transparency in our data practices.
📊 Information We Collect
Personal Information You Provide
We may collect the following personal information when you:
- Request a quote through our website or by phone
- Book our piano moving services
- Contact us with enquiries
- Subscribe to our newsletter
- Leave reviews or testimonials
| Type of Data | Examples | Purpose |
|---|---|---|
| Identity Data | Name, title | Service delivery, communication |
| Contact Data | Email, phone, address | Service provision, customer support |
| Service Data | Piano type, moving locations, dates | Quote preparation, service planning |
| Financial Data | Payment method, invoice details | Payment processing, accounting |
| Marketing Data | Preferences, feedback | Service improvement, communications |
Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website information
- Location data (country/region level)
⚙️ How We Use Your Information
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To provide our piano moving services and fulfill our contractual obligations
- Legitimate Interests: To operate our business efficiently, improve services, and communicate with customers
- Legal Obligations: To comply with tax, accounting, and other legal requirements
- Consent: For marketing communications and newsletter subscriptions
Specific Uses
We use your information to:
- Process and respond to quote requests
- Schedule and execute piano moving services
- Communicate service updates and confirmations
- Process payments and maintain financial records
- Send service reminders and follow-ups
- Improve our services based on feedback
- Comply with legal and regulatory requirements
- Protect against fraud and ensure safety
- Send marketing communications (with consent)
🤝 Data Sharing and Disclosure
We respect your privacy and only share your personal data when necessary:
Service Partners
- Partner Moving Companies: When we cannot directly serve your area, we may recommend trusted partners
- Insurance Providers: For coverage of high-value pianos during transport
- Storage Facilities: If you use our piano storage services
Professional Services
- Accountants: For financial record-keeping and tax compliance
- Legal Advisors: When required for legal matters
- IT Support: For website and system maintenance
Legal Requirements
We may disclose your information if required by law, court order, or regulatory authority.
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
🛡️ Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- SSL encryption for website data transmission
- Secure password-protected systems
- Limited access to personal data (need-to-know basis)
- Regular security assessments and updates
- Secure physical storage of paper records
- Staff training on data protection
- Incident response procedures
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of any breaches as required by law.
⏱️ Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Category | Retention Period | Reason |
|---|---|---|
| Customer Service Records | 6 years | Legal/insurance requirements |
| Financial Records | 7 years | HMRC tax requirements |
| Marketing Contacts | Until consent withdrawn | Ongoing consent |
| Website Analytics | 26 months | Service improvement |
| Quote Requests (not proceeded) | 12 months | Follow-up and records |
✅ Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data we hold
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing at any time
- Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at [email protected] or call 07787 135541. We will respond within 30 days.
📝 Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting a prominent notice on our website
- Sending an email to registered customers
- Updating the "Last Updated" date at the top of this policy
Continued use of our services after changes indicates acceptance of the updated policy.
Need Piano Moving Services?
Trust A1 Piano Removals with your precious instrument. We handle your piano and your data with equal care.